News Desk:
Railway passengers can now order their food online from IRCTC vis WhatsApp. Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) has started WhatsApp communication for passengers to order food online from the number +91-8750001323.
Initially, two stages of implementation of e-catering services were planned through WhatsApp Communication. In the first phase, Business WhatsApp number will be sending a message to the customer booking e-ticket for opting for e-catering services by clicking the link www.ecatering.irctc.co.in.
With this option, the customers will be able to book meals of their choice from the restaurants of their choice available at stations enroute directly through the e-catering website of IRCTC without requiring them to download the App, said an official release.
In the next phase, WhatsApp number will be enabled to become an interactive two-way communication platform for the customer wherein an AI power chatbot will handle all queries of e-catering services for the passengers and will also book meals for them.
Initially, WhatsApp communication has been implemented for e-catering services on selected trains and passengers. Later with customer feedback and suggestions, Railways will enable the same on other trains too, the release added.
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